How to Upload
Your Documents

Ready to make a withdrawal? Fantastic! All we need from you is a few of your personal documents to verify your withdrawal and you'll be all set.

We want to make sure that you receive the fastest funds transfer possible, so please make sure that you provide us with accurate documentation that is properly uploaded.

Providing us with the correct information is easy. Here's what we need:


Proof of ID

Acceptable documents include:

Passport

Driving Licence

ID Card (Government Issued)

Your proof of ID document must:

  • Be in colour
  • Be valid
  • Have a clear photo
  • Have a signature
  • Have no cut-off edges
id

Proof of Address

Acceptable documents include:

Utility Bill (Gas, Water, Electric)

Bank Statement

Your proof of address document must:

  • Be in colour
  • Be issued in your name
  • Include your address
  • Have been issued within the last 3 months
id

Credit Card

If you choose to make a deposit with a credit card, we will need a copy of the card that you used before your next withdrawal. This step is required only once per credit card used. If you continue to use the exact same card, you won't need to complete this step again.

Please provide the following:

Front of card

  • Must be in colour
  • Only the first 4 digits and last 4 digits of the card must be visible
  • Cover the 8 middle digits of the card number

Back of card

  • Must be in colour
  • Cover the CVV2 code (the 3 digit number on the back of your card)
  • Last 4 digits of the card must be visible
  • Signature strip must be visible
id

Submitting your documents is an easy process and you need to do it only once. Simply upload them via the cashier. Additional document uploads are required only if you’ve used a new credit card, a new payment method or changed any of your personal information (e.g. address, name, etc.). Happy withdrawing!

Welcome to DrueckGlueck!

Channels = Email, SMS, Post, Phone and Web (customized offers on websites)
customized offers on websites

All that’s left to do is choose which ways you would like us to contact you with Free Bonus/Exclusive Offers and information about new game releases. Please choose from the options below.

If later you don’t like what you receive, it’s simple to change your mind from your Preferences Page.



STEP OF
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Pick a username between 6-12 characters long. You can use letters, numbers, or both. You can also use the following characters: (-) and (_).
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If you need any help please contact us on:
email: support@drueckglueck.de
phone: +49 8938038887

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Must be 4 digits.

FORGOT PASSWORD

Just type in your registered username or email and click submit.

ATTENTION! If for any reason you didn't enter a valid email when you registered, please get in touch with our customer care team at Support@DrueckGlueck.com

What's the secret answer?

ATTENTION! If for any reason you didn't enter a valid email when you registered, please get in touch with our customer care team at Support@DrueckGlueck.com
Your account details will be sent to your e-mail address shortly.

An email has been sent to the email address registered on your account. Please follow the instructions to reset your password.

Remember this code, you'll need it.

 

Remember to make a note of this code, you will need it for the next step of getting a new password.

Incorrect username
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Not so fast! Please enter the answer you used when signing up. If you've forgotten it then you'll need to get in touch with our customer care team.
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City of birth?
Favourite sports team?
Mother's maiden name?
Pet's name?
Father's middle name?
Favourite movie?
First child's name?
Favourite teachers name?
Choose a four digit PIN number?

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